Although this post by D.C. lawyer Dan Hull is old, it is timeless. His 12 Rules of Client Service, a client-centered approach to lawyering, are spot on:
- Represent only clients you like.
- The client is the main event.
- Make sure everyone in your firm knows the client is the main event.
- Deliver legal work that changes the way clients think about lawyers.
- Over-communicate: bombard, copy and confirm.
- When you work, you are marketing.
- Know the client.
- Think like the client—help control costs.
- Be there for clients—24/7.
- Be accurate, thorough and timely—but not perfect.
- Treat each co-worker like he or she is your best client.
- Have fun.
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